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Alcoholics Anonymous Hotlines

Phone Service for 24/7 Hotline For Alcoholics Anonymous

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The original poster of this topic to the TIAA Forum requested recommendations for a 24-hour hotline phone service with an app for call forwarding. As you may be aware, a hotline answering service is one of the most important services provided by A.A. entities like Intergroups since they are often the first point of contact for alcoholics reaching out for help. Several Forum members offered suggestions:

  • Callture is a service recommended by two members, one of whom is considering switching to VoIP.ms).
  • Two members recommended Grasshopper as easy to use.
  • Another member shared their positive experience switching to Vonage VoIP.
  • One member described their homegroup’s use of Google Voice to forward calls to members.
  • Three members also recommended VoIP.ms service, which is the basis of the Quebec Intergroup Switchboard application and is also used by the San Francisco Intergroup. One member detailed how the Switchboard software integrates with VoIP.ms and Google Calendar.
  • Another member highly recommended the Access Direct service.
  • A member from Fort Worth recommended Voice Shot for its pre-recorded message and spam-blocking features.
  • A member mentioned a new Zoom extension with phone call routing but did not have experience with it.
  • Lastly, a member described London’s use of Horizon with a Zoom session for a virtual office setup. They offered to provide more details upon request.


Link to the complete discussion in the TIAA Forum:

https://discourse.tiaa-forum.org/t/phone-service-for-24-7-hotline/10860/12

Links to the providers mentioned in this Hot Topic

Callture: Business Phone Service Provider

Grasshopper: Virtual Phone System

Vonage: Business Communications

Google Voice: Voice

VoIP.ms (Used by Quebec & San Fransisco Intergroups)

Access Direct: Virtual Phone Service

Voice Shot: Cloud Phone System – VoiceShot

Zoom Phone: Plans & Pricing

Horizon: Cloud Phone System

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